Learner Resources-UEECD0038 Provide solutions and report on routine electrotechnology problems HLT aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBWHS201 Contribute to health and safety of self and others BSBWOR203 Work effectively with others BSBWOR204 Use business technology FNSINC301 Work effectively in the financial services industry Elective Units FNSACC311 Process financial transactions and extract interim reports FNSACC313 Perform financial calculations FNSACM302 Prepare

Units of competency TAEDEL404 Mentor in the workplace TAEDEL301 Provide work skill instruction If you require RPL Kits with comprehensive benchmarking

Units of competency FBPCEL2009 Carry out transfer operations FBPCEL3001 Handle and store spirits BSBWHS301 Maintain workplace safety If you require RPL Kits with comprehensive benchmarking

Learner Resources-UEECD0038 Provide solutions and report on routine electrotechnology problems HLT aggressive or abusive customers SIRXCEG009Our learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all