ERF Checklist-FSKLRG007 Use strategies to identify job opportunities Advanced Diploma aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

Units of competency BSBOPS404 Implement customer service strategies BSBTWK502 Manage team effectiveness SIRXCEG004 Create a customer-centric culture BSBCMM412 Lead difficult conversations * We can develop additional elective units that are not listed on request (Please contact us for further information)

safety and wellbeing of students CHCEDS057 Support students with additional needs in the classroom environment CHCEDS061 Support responsible student behaviour Elective Units CHCECE054 Encourage understanding of Aboriginal and/or Torres Strait Islander Peoples cultures CHCEDS041 Set up and sustain learning areas HLTAID012

Core units BSBOPS304 Deliver and monitor a service to customers CPCCCM2004 Handle construction materials CPCCCM2012 Work safely at heights CPCCCM3001 Operate elevated work platforms up to 11 metres CPCCCM3003 Work safely around electrical sources

ERF Checklist-FSKLRG007 Use strategies to identify job opportunities Advanced Diploma aggressive or abusive customers SIRXCEG009Please contact us for more information!