Unit Knowledge Guide-TLII5018 Manage customer service Learner Guide Units of competency CUADTM431 Design

Units of competency CUADTM431 Design and conduct dance learning program CUADTM413 Apply safe dance teaching methods * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units FDFFS2001A Implement the food safety program and procedures FDFFS3001A Monitor the implementation of quality and food safety programs FDFOHS3001A Contribute to OHS processes FDFOP2063A Apply quality systems and procedures FDFPPL3004A Lead work teams and groups FDFSUG308A Analyse and convey workplace information FSKNUM31 Apply a wide range of mathematical calculations for work MSL973001 Perform basic tests Elective units FDFOP3002A Set up a production or packaging line for operation FDFOP3003A Operate interrelated processes in a production system FBPGRA3003 Lead flour milling shift operations FBPGRA3004 Control mill processes and performance FBPGRA3009 Implement a rice flour break process FBPGRA3005 Conduct rice harvest receivals FBPGRA3014 Implement a rice seed preparation and storage system If you require RPL Kits with comprehensive benchmarking

Core units BSBWOR203 Work effectively with others SITHFAB002 Provide responsible service of alcohol SITHIND002 Source and use information on the hospitality industry SITHIND004 Work effectively in hospitality service SITXCCS006 Provide service to customers SITXCOM002 Show social and cultural sensitivity SITXFIN001 Process financial transactions SITXFIN003 Manage finances within a budget SITXFSA001 Use hygienic practices for food safety SITXHRM001 Coach others in job skills SITXWHS001 Participate in safe work practices Elective units BSBSUS201 Participate in environmentally sustainable work practices Group A SITHFAB005 Prepare and serve espresso coffee Group B SITHFAB010 Prepare and serve cocktails Group B SITHFAB003 Operate a bar Group B SITHFAB014 Provide table service of food and beverage Group B SITHFAB016 Provide advice on food Group B SITXINV001 Receive and store stock Group B SITXINV003 Purchase goods Group B SITHFAB007 Serve food and beverage Group B

operate and maintain computer numerically controlled (CNC) coating systems If you require RPL Kits with comprehensive benchmarking

Unit Knowledge Guide-TLII5018 Manage customer service Learner Guide Units of competency CUADTM431 DesignOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner